For the Public Sector, the Pandemic Brought New, Better Ways to Communicate

For those of us in the public sector, the pandemic era of the past two and a half years has been a journey into unchartered territory. Much of the navigating has involved technology. Public services that had been available in-person suddenly were reinvented for the internet. Communicators had to pivot quickly.

Soon after the COVID-19 emergency was declared, innovations in public sector technology that ordinarily would have taken years to develop and implement were expected to happen overnight.

What did we learn from the experience? A lot, Read my article on lessons learned here.